What do you charge to ship KUFU Drawers & Accessories?

Unfortunately, the actual cost of LTL freight shipping for these products is usually MUCH higher than the flat rate we are charging the customer. We are covering much of the cost in order to provide affordable shipping options to our customers.   

For each product, you can check the various shipping options available and their cost by putting the product into your cart on the website and following the checkout process.   However, the costs below are a general guideline (costs are subject to change at any time):

KUFU DRAWERS & DRAWER SYSTEMS:

• $250 Truck terminal near your address for pickup at terminal.
• $250 Commercial address with dock/forklift 
• $350 Commercial address (w/OUT forklift or loading dock)
• $450 to residential address w/ liftgate service

LTL Freight (Semi Truck shipping on a pallet)

The following products are shipped using LTL Freight: KUFU Drawers and Drawer Systems.

Example of KUFU Drawer system shipment...

Ground Shipping 

The following items are examples of smaller products shipped by UPS, FedEx, or USPS in a cardboard box via ground shipping:   Mounting platform kits, Catch-and-Click Brackets and accessories.

Packages that are returned to us by the U.S. Postal Service, UPS, or FedEx which are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card according to the Return Policy found in our Terms and Conditions, less the shipping and handling fees and restocking fee. Return shipping cost is the customer's responsibility. We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.

What is the difference and why does it matter? 

LTL Freight does not work the same as typical cardboard boxes shipped by UPS/FedEx or USPS that most people are familiar with. 

In order for your order to be shipped, you must read, understand and agree to the Freight Acknowledgment document that will be sent by email to you when you place your order.  WE CANNOT SHIP YOUR ORDER UNTIL YOU HAVE DONE THIS.

Who is the "carrier"?

The "Carrier" is another name for the trucking company who is carrying the freight. These are companies such as SAIA, Estes, XPO, Central Transport, YRC and so on.   We do NOT know ahead of time, which carrier will be selected for your order. In order to obtain more reasonable rates for our customers, we utilize a freight brokerage service that compares dozens of companies and current rates at the time the freight is actually booked and shipped. 

What is a loading dock?

A loading dock is is an area of a building where the LTL Freight is loaded and unloaded directly from the back of the semi truck. The dock is similar height to the truck deck, so the truck can back directly up to to the dock and the freight can be unloaded with the use of a pallet jack (aka hand truck).

What is a forklift?

A forklift must be able to lift the freight from the back of the truck. 

What is liftgate service? 

A liftgate is a mechanized lifting platform attached to the back of a delivery truck, which allows the freight to be lowered to the ground without the use of a loading dock or forklift.  For this service the carrier charges an additional fee. This is the main reason why residential (home) delivery of LTL freight costs more. 

What is "inside service"?

Inside Service means that the delivery driver will assist in moving the freight from the delivery point to your garage or other requested location using a pallet jack. This service is typically NOT available. If it is available, it comes with significant additional cost. 

Where will my LTL Freight be sent?

There are several options available for LTL Freight:

1. Home (Residential) Delivery $$$$

In order for an address to be considered "residential" it must qualify as residential in the carrier's (trucking company) shipping system.  You can look up your address here to determine if it is considered residential or not. 

There are two options for delivery to a home residence:

A:  Residential Delivery with a loading dock or forklift.   Lift gate service may NOT be required, but a small additional cost may still be charged by the carrier. 

B.  Residential Delivery without a loading dock or forklift.  Liftgate service is REQUIRED for this option.   

Note: If you select this option and the delivery truck arrives with a liftgate and offers to use it, you must decline and unload using your forklift or loading dock, or the carrier may still back charge you for liftgate service after the delivery day.

2. Commercial Delivery $$

A: Commercial Delivery with a loading dock or forklift.  For example, a business or an installation shop such as a topper shop, overland outfitter, 4x4 or Auto shop etc. 

Note: If you are unable to unload the freight because your dock or forklift are not sufficient (for example you don't have forklift extensions) and the delivery truck must take the freight back, additional charges may be incurred and will be back charged to the customer. 

B: Commercial Delivery without a loading dock or forklift capable of unloading the freight - Liftgate service will be required and adds $100 to the cost of shipping.

3. Truck Terminal (Carrier Terminal) $$

Each Truck Carrier has a truck "terminal" in all major cities and most reasonably large towns.   This is the most cost effective, the fastest, and the safest form of delivery. 

When the freight arrives at the truck terminal located near you, the carrier will contact you with the provided email and/or phone number to alert you the freight is ready for pick up.  Visit their will call during operational hours with your PRO Number and BOL Document, and pick up the freight.   

Please ensure you bring the appropriate vehicle and help to move the pallet or freight.  It is inexpensive to rent a flatbed trailer from Uhaul or flatbed truck or trailer from most home depot's by the hour.

Don't forget to bring ratchet straps to secure the freight during transport.  We also recommend bringing a friend or two in case the terminal is not willing to load the crate/pallet by forklift. 

How will I know what terminal you will ship my freight to? 

We aim to use a cost effective carrier with a terminal as close as possible to your provided home address.  However, given the extremely large geographic area, traffic congestion in large cities, or remoteness of many addresses, it may be up to 1-2+ hours or more drive in some cases.  If the terminal is located more than 1 hour from your address we will contact you go over options and verify your choice prior to booking the shipment. 

Once the truck arrives at our warehouse and picks up the freight, that generates a PRO NUMBER (tracking number).  We will email you final shipping instructions including the delivery terminal address and contact information  as well as your Pro/Tracking number. The carrier will contact you directly once it arrives at your terminal.

What happens if there is damage or the freight is lost in shipping?

While it is uncommon for there to be damage or loss, it can happen. Therefore, it is EXTREMELY important that you follow the our guidelines for receiving the freight.  If you do not follow these steps, then it is highly likely that we will be unable to successfully recover any insurance claims against the carrier.  If we do not successfully recover insurance money because the guidelines were not followed, we cannot refund or replace the order.

How do I receive my freight?

Follow these simple freight receiving guidelines to protect yourself.  

1. Refuse the shipment if there is visible damage.  If you have any doubts, contact KUFU USA immediately.  Do not sign for the shipment if there is damage. Signing means to the carrier “I accept the shipment as-is and it has no damage”. Once you sign for the shipment without noting damage or subject to internal inspection, we CAN NOT file a shipping insurance claim. 
2. Refuse the shipment if it is missing any crates, pallets, or boxes. see the email we sent with a photo as the freight looked when we shipped it. 
3. Note on the delivery documents any damage if you decide to accept and sign for the shipment. Be specific. 
4. Write “Subject to internal inspection” on the delivery documents.  Do this no matter how good the shipment looks. 
5. Take photos and videos of the shipment, from all sides and angles, as it’s taken out of the truck.
6. Take a photo of the signed delivery documents which shows you have written “subject to internal inspection”   

What is the Freight Acknowledgement?

The Freight Acknowledgement is a simple document that we send for your understanding and approval as a final check when your order is ready to ship out.  You will receive a link via email after you place your order.  You can read the complete Freight Acknowledgement below:

KUFU USA goes above and beyond best practices for packaging and protecting of freight during shipping by LTL (truck) carriers.  However, freight can sometimes still be damaged or lost in transit.  In order for KUFU USA and its customers (Buyer) to protect themselves against damages caused by the freight carrier, it is imperative that the correct delivery receiving procedures are followed by the Buyer, or whomever they appoint to receive the freight on their behalf, such as their installer at a 4x4 or Overland Shop. Failure to follow these rules, may result in any insurance claims against the carrier being denied.   KUFU USA will not be held liable financially for damages during shipping, nor shipping costs or return shipping costs when the freight receiving instructions have not been followed by the Buyer or their representative.  KUFU USA is unable to issue a refund, exchange, or return of any kind to the buyer until the damaged freight claim has been paid in full by the shipping insurance provider. In addition, Buyer understands and accepts the following:

1. After the freight has KUFU USA's facility, the shipment is no longer in our control.  Only the carrier can provide information about the specific whereabouts of the shipment, information about delays, coordination of delivery at the Buyer (or buyer’s representative) hours of operation, etc.   
2. KUFU USA cannot control on which day or at what time a carrier attempts delivery.  The Buyer must call the freight carrier directly to make specific arrangements.
3. As described on the KUFU USA website, all shipments are sent to the Buyer’s local carrier truck terminal for pick up, unless otherwise arranged by KUFU USA Campers prior to shipping. The Buyer is responsible for coordinating with the carrier directly for will call pickup at the carrier terminal. 
4. The products are packaged in large wood crates. They may not fit inside your pickup and you may need to rent a trailer or make arrangements for pickup at the terminal. The crates are heavy and are not movable by one person alone, we recommend you bring help.
5. See the KUFU USA Warranty page on our website, warranty covers product workmanship and materials defects, not shipping damage. 
6. KUFU USA is not responsible for damages caused by the Buyer, or the buyer’s installer during unloading of the freight, transporting the freight to their home, removing the packaging, or during installation or assembly of the product.   KUFU USA recommends that if the buyer has any doubts about their installer (and if they would admit fault should damage occur) that they participate in the unboxing and installation process.  KUFU WILL NOT COVER DAMAGES CAUSED BY THE INSTALLER DURING INSTALLATION.
7. The Buyer, or the Buyer’s representative (installer), must follow the Freight Receiving Instructions, or damage to the product during shipping may not be covered by the shipping insurance. Instructions: 
1. Refuse the shipment if there is visible damage.  If you have any doubts, contact KUFU immediately.  Do not sign for the shipment if there is damage. Signing means to the carrier “I accept the shipment as-is and it has no damage”. Once you sign for the shipment without noting damage or subject to internal inspection, we CAN NOT file a shipping insurance claim. 
2. Refuse the shipment if it is missing any crates, pallets, or boxes. see the email we sent with a photo as the freight looked when we shipped it. 
3. Note on the delivery documents any damage if you decide to accept and sign for the shipment. Be specific. 
4. Write “Subject to internal inspection” on the delivery documents.  Do this no matter how good the shipment looks. 
5. Take photos and videos of the shipment, from all sides and angles, as it’s taken out of the truck.
6. Take a photo of the signed delivery documents which shows you have written “subject to internal inspection”